The Situation
A U.S. regional airline operator flies 143 regional jets. When the airline announced a headquarters relocation, experienced staff in maintenance planning, records, and ERP administration chose not to move with it.
They didn't just lose headcount. They lost the people who understood their Maintenix configuration at the table level, who knew which component intervals were set correctly and which weren't, and who could pull maintenance program data without a three-month learning curve.
Simultaneous turnover at the director level made it worse. The airline needed to keep 143 aircraft flying while executing improvement projects it could no longer staff internally.
They needed expertise immediately. Most consulting firms would need months before contributing anything useful.